See the history of emails that have been sent to a student or parent, the content of those emails and the status ie delivered, opened etc
First, go to any student profile and the envelope icon will show you which emails have been sent; you can have a look at the content & status, and also check if someone's received an email. We call this the communication log button.
And if you want to see the content, you can have a look at what's actually gone to them. So this is what the student or parent would have actually received when you click the 'View' button.
Meaning of each statuses:
Dropped – ‘Sendgrid’ will drop an email when the contact on that email is in one of your suppression groups, the recipient email previously bounced, or that recipient has marked your emails as spam.
Delivered – the accepted response generated by the recipients’ mail server.
Bounce – If a server can’t or will not deliver a message, ‘Sendgrid’ files a bounce event. Bounces often are caused by outdated or incorrectly entered email address or in schools, because of fire walls or security. Many times you won’t know a bounced email address until it bounces, so this event can help you ensure it doesn’t bounce again by removing it from your lists.
Open – The response is generated when the recipient opens the email.
Click – Whenever a recipient clicks one of the click tracked links in your email. In the email history, Sendgrid displays the date, time and the URL for the link that was clicked.
Blocked – When your IP address has been blocked by an ISP or messaging organization. Blocks are less severe than bounces and do not result in permanent suppressions: Subsequent sends to blocked email address are not automatically suppressed.
So aside from previewing the content & checking the status of the email we can also see in the 'Sent at & Last event at' column when it was sent & when it was opened, dropped & etc.
Note - if your emails are often bounced or rejected by students, please ask us to check if your DNS records are updated. (This means the emails will be sent from your email domain, not ours.) 0208 762 0882