--- title: How to change your default email settings description: "By default, all emails sent from your system will be sent from admin@applicaa.com\n\nYou can change that by submitting a DNS Request Form and this guide will talk you through the process" --- [Skip to content](https://helpdesk.applicaa.com/how-to-change-your-default-email-settings#main-content) ![APPLICAA_LOGO-1024x350-4.png\]](https://helpdesk.applicaa.com/hs-fs/hubfs/APPLICAA_LOGO-1024x350-4.png?height=40&name=APPLICAA_LOGO-1024x350-4.png) Open main navigation Close main navigation Hello, how can I help? - There are no suggestions because the search field is empty. 1. [Applicaa Knowledge Base](https://helpdesk.applicaa.com/?hsLang=en) 2. [Data & Integrations (IT & Data Managers)](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en) 3. [Properties & useful info](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#properties-useful-info) # How to change your default email settings ## By default, all emails sent from your system will be sent from admin@applicaa.com You can change that by submitting a DNS Request Form and this guide will talk you through the process Navigate to **Communications and Events > Communications > Automated Messages.** ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-00-05-2589-PM.png) Click the **kebab** menu on the right of the page, followed by **"Set default email". ** ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-00-54-9873-PM.png)   You will see this window:  ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-01-20-7519-PM.png)   You can already set your **"reply to"** address at this point, so you can direct any responses received to the correct inbox, but by default you can't change your "from" address without intervention from your IT Manager.    Click the black icon next to the "from address" field and read the instructions.  ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-01-57-5372-PM.png)   ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-02-46-1791-PM.png)   Click the word "form" and then complete the information for your school, like so: ![](https://helpdesk.applicaa.com/hubfs/image-png-Nov-17-2022-04-03-59-8012-PM.png) Your IT Manager will then receive instructions from Sendgrid to inform them of what changes are needed; this will only take them a few minutes.  Once those changes have been actioned, your IT Manager should contact us (this is outlined in the instructions they receive) to let us know the changes are in place. Our technicians then verify and activate your settings on our end and you will then be able to set your own email address, like so.  ![](https://helpdesk.applicaa.com/hs-fs/hubfs/image-png-Nov-17-2022-04-05-36-3592-PM.png?width=414&height=356&name=image-png-Nov-17-2022-04-05-36-3592-PM.png) Once your DNS records have been updated, you can set the email address(es) of your choosing - if you have multiple forms, you can set different default emails for each intake (for example, your Admissions Lead in Year 7 and your Head of Sixth Form in Year 12) by going into the email templates area on each of your forms and clicking to **"set default email". ** Note: Sendgrid does not support the following email domains *Hotmail*, *Outlook* and *Live*. This means that any email addresses using these domains will continue to receive correspondence from admin@applicaa.com, even if your DNS has been updated.  ### **Automated Emails to Staff ** You can specify a default email recipient for any templates which have "staff" as the audience, to specify to which staff member those templates will be sent. Only staff users can be selected: ![](https://lh7-us.googleusercontent.com/QoxT4chLxLhcpYv7ZzM-u5mUH7IfuDD2-ruGmqOcWRqai5YwrQq9_Ima7ex3cMeV2dLic0dHATmRSGgZ_UmtnHXeMycJG7Glfxc0ieoMjkccOoy2yBSG-KRbWlhLtmi0qZz1CRGPR5GLA6tK6faPjJA)   When creating a new automated message e.g. to inform staff when a Pre-admission form is submitted, select **Staff** from the dropdown for the **Target Audience.** ![](https://lh7-us.googleusercontent.com/f-wU6dfgqSvE2DHaJc1-XM5HG8dQNMWkaA1LUnvwB3KOtTAZZAFd8QYRIutxS2y-qWMz8DprpsVnL1Wp5GJXh2hK4eUOojrWbXBA2m75DRZIjq79QBwza9IEWV0wXikMA4UON3dFD-F1FWIOazgCHPU)   On the following page you can **select the phase** that this applies to, along with the option for the email to be sent when the phase is submitted or when it has been incomplete for an amount of time that you can specify. ![](https://lh7-us.googleusercontent.com/Q9UZE0Z3ZXmkJlrMmc_SICIdmaQQlwITRYr6D6jErdJw11xFE4uHGQfazbturljW-f0JwbygpNo2yFqA5IjyrhPZo4r06HkHGpeswVQ_vakoGKwV3XvdxINO-m8rFtX83uboL4bZYweTMCs9XwPJ3kc)   You can then **setup the template** text along with a wide range of **mail merge tokens.** ![](https://lh7-us.googleusercontent.com/SBeYxcHgoVO644PbejLCOjFQEJmm8jIug8DcSC5a_gip3fGDQlyVDij_gLrJ1Aoca8SxO9jJ5HkRb91khncpF-gnRt88QdaOAu7yvWTri6qx2zQ-_C6LuIsGOo5P2vyPuLAfEWtmUvpLniW0DZSgoJs)   This will allow you to setup** automated email notifications to staff triggered by applicants completing any phase** or when any phase has been incomplete for a certain amount of time. - [Course 1 - First Impressions](https://helpdesk.applicaa.com/course-1-first-impressions?hsLang=en#main-content) - [Landing Page](https://helpdesk.applicaa.com/course-1-first-impressions?hsLang=en#landing-page) - [Main dashboard](https://helpdesk.applicaa.com/course-1-first-impressions?hsLang=en#main-dashboard) - [Homepages](https://helpdesk.applicaa.com/course-1-first-impressions?hsLang=en#homepages) - [Reporting on Admissions+](https://helpdesk.applicaa.com/course-1-first-impressions?hsLang=en#reporting-on-admissions) - [Course 2 - Profiles](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#main-content) - [Student Profile](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#student-profile) - [Parent Profile (Not for Yr 12)](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#parent-profile-not-for-yr-12) - [Application statuses](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#application-statuses) - [Manage users](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#manage-users) - [Staff users & permissions](https://helpdesk.applicaa.com/course-2-profiles?hsLang=en#staff-users-permissions) - [Sixth Form Only](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#main-content) - [Subject Options](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#subject-options) - [References](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#references) - [Courses Step](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#courses-step) - [Form Groups](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#form-groups) - [Account Creation](https://helpdesk.applicaa.com/sixth-form-only?hsLang=en#account-creation) - [Course 3 - Application process in detail](https://helpdesk.applicaa.com/course-3-application-process-in-detail?hsLang=en#main-content) - [Application form customisation](https://helpdesk.applicaa.com/course-3-application-process-in-detail?hsLang=en#application-form-customisation) - [Application phases & settings (the journey)](https://helpdesk.applicaa.com/course-3-application-process-in-detail?hsLang=en#application-phases-settings-the-journey) - [Course 4 - Communications & Events](https://helpdesk.applicaa.com/course-4-communications-events?hsLang=en#main-content) - [Communications](https://helpdesk.applicaa.com/course-4-communications-events?hsLang=en#communications) - [Event Creation & Settings](https://helpdesk.applicaa.com/course-4-communications-events?hsLang=en#event-creation-settings) - [Manage registrations](https://helpdesk.applicaa.com/course-4-communications-events?hsLang=en#manage-registrations) - [Course 5 - Checks, Troubleshooting & Go-Live!](https://helpdesk.applicaa.com/course-5-checks-troubleshooting-go-live?hsLang=en#main-content) - [Nursery, Primary & Secondary Only](https://helpdesk.applicaa.com/course-5-checks-troubleshooting-go-live?hsLang=en#nursery-primary-secondary-only) - [Troubleshooting](https://helpdesk.applicaa.com/course-5-checks-troubleshooting-go-live?hsLang=en#troubleshooting) - [New Cycle](https://helpdesk.applicaa.com/course-5-checks-troubleshooting-go-live?hsLang=en#new-cycle) - [Course 6 - Timetable & Options (Yr 9 & 12)](https://helpdesk.applicaa.com/course-6-timetable-options-yr-9-12?hsLang=en#main-content) - [Timetable Overview](https://helpdesk.applicaa.com/course-6-timetable-options-yr-9-12?hsLang=en#timetable-overview) - [Options step by step & settings](https://helpdesk.applicaa.com/course-6-timetable-options-yr-9-12?hsLang=en#options-step-by-step-settings) - [Clashes & Optimisation](https://helpdesk.applicaa.com/course-6-timetable-options-yr-9-12?hsLang=en#clashes-optimisation) - [Course 7 - Meetings & Offers](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#main-content) - [Setting up meetings](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#setting-up-meetings) - [Adding students (or parents)](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#adding-students-or-parents) - [Sending Invitations](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#sending-invitations) - [Conducting & Managing Meetings](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#conducting-managing-meetings) - [Offer phase settings](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#offer-phase-settings) - [Making & managing offers](https://helpdesk.applicaa.com/course-7-meetings-offers?hsLang=en#making-managing-offers) - [Course 8 - Transition Features & Taster Days](https://helpdesk.applicaa.com/course-8-transition-features-taster-days?hsLang=en#main-content) - [Transition Tool](https://helpdesk.applicaa.com/course-8-transition-features-taster-days?hsLang=en#transition-tool) - [Sorting Hat](https://helpdesk.applicaa.com/course-8-transition-features-taster-days?hsLang=en#sorting-hat) - [Taster Days](https://helpdesk.applicaa.com/course-8-transition-features-taster-days?hsLang=en#taster-days) - [Course 9 - Sixth Form Enrolment](https://helpdesk.applicaa.com/course-9-sixth-form-enrolment?hsLang=en#main-content) - [Preparing your system for enrolment day](https://helpdesk.applicaa.com/course-9-sixth-form-enrolment?hsLang=en#preparing-your-system-for-enrolment-day) - [Enrolment final checks & troubleshooting](https://helpdesk.applicaa.com/course-9-sixth-form-enrolment?hsLang=en#enrolment-final-checks-troubleshooting) - [Enrolment process overview](https://helpdesk.applicaa.com/course-9-sixth-form-enrolment?hsLang=en#enrolment-process-overview) - [Post-Enrolment Tools](https://helpdesk.applicaa.com/course-9-sixth-form-enrolment?hsLang=en#post-enrolment-tools) - [Data & Integrations (IT & Data Managers)](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#main-content) - [Connect to your MIS](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#connect-to-your-mis) - [Transferring data to and from your MIS](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#transferring-data-to-and-from-your-mis) - [Properties & useful info](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#properties-useful-info) - [Insights Area](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#insights-area) - [Data Compliance](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#data-compliance) - [Your AI Assistant](https://helpdesk.applicaa.com/data-integrations-it-data-managers?hsLang=en#your-ai-assistant) - [Bursary16+](https://helpdesk.applicaa.com/bursary16?hsLang=en) - [Customer training timetable & in depth guides.](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#main-content) - [Customer Training Schedule](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#customer-training-schedule) - [Nursery & SIF](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#nursery-sif) - [Reception, Year 7, Middle School, In Year](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#reception-year-7-middle-school-in-year) - [Sixth Form](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#sixth-form) - [Exams+](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#exams) - [Data+](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#data) - [MAT Dashboard](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#mat-dashboard) - [Miscellaneous](https://helpdesk.applicaa.com/customer-training-timetable-in-depth-guides?hsLang=en#miscellaneous) - [Subscriptions and Upgrading](https://helpdesk.applicaa.com/subscriptions-and-upgrading?hsLang=en#main-content) - [Billing, T&Cs, 1:1 CSM Service](https://helpdesk.applicaa.com/subscriptions-and-upgrading?hsLang=en#billing-tcs-11-csm-service) - [Find out more about our products](https://helpdesk.applicaa.com/subscriptions-and-upgrading?hsLang=en#find-out-more-about-our-products) - [Applicaa Futures](https://helpdesk.applicaa.com/applicaa-futures?hsLang=en#main-content) - [ApplicaaOne and Applicaa Futures](https://helpdesk.applicaa.com/applicaa-futures?hsLang=en#applicaaone-and-applicaa-futures) - [First Media](https://helpdesk.applicaa.com/first-media?hsLang=en) [![APPLICAA_LOGO-1024x350-4](https://helpdesk.applicaa.com/hs-fs/hubfs/APPLICAA_LOGO-1024x350-4.webp?width=150&height=51&name=APPLICAA_LOGO-1024x350-4.webp "APPLICAA_LOGO-1024x350-4")](http://applicaa.com) Admissions+ Knowledge Base Copyright © 2025, Applicaa Ltd