By default, all emails sent from your system will be sent from admin@applicaa.com You can change that by submitting a DNS Request Form and this guide will talk you through the process
Navigate to Communications and Events > Communications > Automated Messages.
Click the kebab menu on the right of the page, followed by "Set default email".
You will see this window:
You can already set your "reply to" address at this point, so you can direct any responses received to the correct inbox, but by default you can't change your "from" address without intervention from your IT Manager.
Click the black icon next to the "from address" field and read the instructions.
Click the word "form" and then complete the information for your school, like so:
Your IT Manager will then receive instructions from Sendgrid to inform them of what changes are needed; this will only take them a few minutes.
Once those changes have been actioned, your IT Manager should contact us (this is outlined in the instructions they receive) to let us know the changes are in place. Our technicians then verify and activate your settings on our end and you will then be able to set your own email address, like so.
Once your DNS records have been updated, you can set the email address(es) of your choosing - if you have multiple forms, you can set different default emails for each intake (for example, your Admissions Lead in Year 7 and your Head of Sixth Form in Year 12) by going into the email templates area on each of your forms and clicking to "set default email".
Please note: there are three email domains which are not supported by SendGrid -
- @hotmail
- @live
- @outlook
What this means is that even when your DNS is in place, any recipients whose email domain is one of the above will still receive emails from admin@applicaa.com rather than your school's domain.
Automated Emails to Staff
You can specify a default email recipient for any templates which have "staff" as the audience, to specify to which staff member those templates will be sent. Only staff users can be selected:
When creating a new automated message e.g. to inform staff when a Pre-admission form is submitted, select Staff from the dropdown for the Target Audience.
On the following page you can select the phase that this applies to, along with the option for the email to be sent when the phase is submitted or when it has been incomplete for an amount of time that you can specify.
You can then setup the template text along with a wide range of mail merge tokens.
This will allow you to setup automated email notifications to staff triggered by applicants completing any phase or when any phase has been incomplete for a certain amount of time.