Frequently Asked Questions

Q: How often is the data in Insights updated? A: Insights data updates in real-time as applicants interact with your system.

Q: Can I customise which metrics appear on my Summary page? A: Yes, use the settings menu at the top of the Summary page to show or hide specific cards and widgets.

Q: How do I import historic data from before we used Applicaa? A: Use the "Import Historic Data" option in the Summary page settings. This allows for year-on-year comparisons even in your first year.

Q: What if an applicant's address is incorrect on the map? A: Use the "Students Without Valid Addresses" section in Map View to correct addresses using the postcode lookup service.

Q: Can I change how health scores are calculated? A: Yes, you have full control over which activities award or deduct points and how many points each activity is worth. Remember to recalculate scores after making changes.

Q: How do conversion weights in the Pipeline view work? A: Conversion weights are the percentage of applicants who typically progress from each stage. The system uses these to forecast likely enrolments and (for independent schools) potential revenue.

Q: Can I exclude certain events from ROI analysis? A: Yes, you can exclude any event that shouldn't be tracked for recruitment purposes, such as internal events or those with different objectives.

Getting Help

If you need assistance with the Insights area or have questions not covered in this article, please contact the Applicaa Support team through your usual support channels.