---
title: What do the email statuses mean in the bursary platform?
description: When you send emails via your bursary platform, each one will be assigned a status that updates automatically. Here is an explanation of what each email status means.
---

[Skip to content](https://helpdesk.applicaa.com/b16/what-do-the-email-statuses-mean-in-the-bursary-platform#main-content)

English

Show submenu for translations

[![Applicaa Logos (2)](https://helpdesk.applicaa.com/hs-fs/hubfs/Applicaa%20Logos%20(2).png?width=200&height=69&name=Applicaa%20Logos%20(2).png)](https://www.applicaa.com)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Bursary 16+](https://helpdesk.applicaa.com/b16?hsLang=en)
2. [Checks, Troubleshooting & Go-Live](https://helpdesk.applicaa.com/b16/checks-troubleshooting-go-live?hsLang=en)

# What do the email statuses mean in the bursary platform?

## When you send emails via your bursary platform, each one will be assigned a status that updates automatically. Here is an explanation of what each email status means.

 

#### ![](https://helpdesk.applicaa.com/hubfs/image-png-Oct-19-2023-02-23-11-2859-PM.png)

#### Dropped

There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if [we’ve found spam content](https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/) (if spam checker app is enabled) or we see the recipient has unsubscribed previously.

#### Delivered

When an email has been accepted at the receiving server, the delivered event fires. This event does not guarantee that the email was placed in the recipient’s inbox.

#### Bounce

If a server cannot or will not deliver a message, we get a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses. Many times you won’t know a bounced email address until it bounces, so this event can help you ensure it doesn’t bounce again by checking with the recipient.

#### Open

An opened email is the first step toward the action you want your recipient to take. This event fires every time your email is viewed with images turned on.

#### Click

The click is the pinnacle of email engagement! Your call to action, whether it is to confirm a newly registered account or to view a recommended product, asks the recipient to click a link. This tracks that interaction and fires a click event.

#### Blocked

When an email cannot immediately be delivered, but it hasn’t been completely rejected, the deferred event fires. The system will continue to try for 72 hours to deliver a deferred message. After 72 hours, the deferral turns into a block.

- [Getting started](https://helpdesk.applicaa.com/b16/getting-started?hsLang=en)
- [Your Second Cycle and Beyond](https://helpdesk.applicaa.com/b16/your-second-cycle-and-beyond?hsLang=en)
- [Student Requests & School Expenses](https://helpdesk.applicaa.com/b16/student-requests-school-expenses?hsLang=en)
- [Staff and Student Settings](https://helpdesk.applicaa.com/b16/staff-and-student-settings?hsLang=en)
- [Managing Data](https://helpdesk.applicaa.com/b16/managing-data?hsLang=en)
- [Checks, Troubleshooting & Go-Live](https://helpdesk.applicaa.com/b16/checks-troubleshooting-go-live?hsLang=en)

[![Applicaa Logos (2)](https://helpdesk.applicaa.com/hs-fs/hubfs/Applicaa%20Logos%20(2).png?width=250&height=86&name=Applicaa%20Logos%20(2).png "Applicaa Logos (2)")](http://applicaa.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Applicaa