---
title: "Troubleshooting guide: Bursary bands are not showing in student profile"
description: Guide on how to troubleshoot if the Band Allocation is not showing on student profile
---

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1. [Bursary 16+](https://helpdesk.applicaa.com/b16?hsLang=en)
2. [Checks, Troubleshooting & Go-Live](https://helpdesk.applicaa.com/b16/checks-troubleshooting-go-live?hsLang=en)

# Troubleshooting guide: Bursary bands are not showing in student profile

## Guide on how to troubleshoot if the Band Allocation is not showing on student profile

**1.** On the **Concessions and Bursary** tab,check if the **Bursary School** name is empty then select the school name accordingly and refresh the page.

 **![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-12-16-42-0378-PM.png)**

 

**2.** In your **Schools and Settings** area (from the main dashboard) check the **Bursary Bands** resources values are correct and that the **curriculum years** are selected for year 12 & Year 13 if applicable to both groups.

 **Check that the student profile notes the student as being in one of these year groups.**

**![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-12-17-11-4834-PM.png)**

 **![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-12-17-26-8969-PM.png)**

 

**3.** On the **student profile**, check if there is an **office value** or **user value** indicated in the **income step** of the application form for the student.

 **Note that the office value will be used to calculate eligibility if there are values present.**

 **![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-12-17-47-2165-PM.png)**

 

**4.** On the **student profile**, check if the **Bursary status** is set to **“Awarded”.** 

**![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-12-18-02-2301-PM.png)**

 

**5.** If you are using the **dependent child allowance**, this may have moved your applicant into a **negative total household income** (for example if their household income is £0 and they have other children in the household, £100 per child will be deducted from their total, putting them into negative figures and therefore meaning they don't currently fit into a band of funding.

![](https://helpdesk.applicaa.com/hubfs/image-png-Dec-01-2022-04-22-48-7425-PM.png)

**If the issue still persists, please contact our Support Team on 0203 667 0764 for further assistance.**

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